1. Purpose and Organization

1.1. These General Contract Conditions are intended for the establishment of the terms and conditions that govern the organized travel services provided by FLAWLESS VISION UNIPESSOAL LDA, with the associated commercial Brand Follow Me – Portugal Tours, with its headquarters at Rua João Vaz Corte Real, n.º 1 in Azeitão at Lisbon´s Commercial Registry Office under the registration number 518 149 95 is also registered with the registration number 544/2024 (RNAAT) in the National Registry of Travel Agencies and Tourism, hereinafter referred to as “Agency” in complement to any eventual Special Conditions agreed between the Client and the Agency, and the program delivered to the client.

1.2. The terms referred to in the Special Conditions, if any, shall prevail over the provisions of these in the General Contract Conditions. Any additional written stipulations agreed between the Client and the Agency will prevail, as well as all regulatory provisions that conflict with the General Contract and Special Conditions.

1.3. The services and products are offered to the Client under the terms and conditions set forth herein.

1.4. The organization and sale of Tours/Trips undertaken under these General Contract Conditions is the responsibility of the Agency.

1.5. When booking with the Agency, the Client acknowledges and accepts all terms and conditions, and in doing so demonstrates its acceptance.

2. Bookings

2.1. Upon booking, the Client pays the tour´s total price.

2.2. In case of the Client not fulfilling the clause 2.1, the Agency reserves the right to cancel the booking. Allowing the possibility of no refund if the amounts already paid match or exceeds the expenses already made by the Agency plus 15% of the total price of the trip.

2.3. Without prejudice to the preceding paragraphs, the Client´s booking shall only be considered valid, after receipt at the Agency’s services of the duly completed Application Form and proof of payment.

2.4. For each trip, there is a detailed description of what is, or is not, included. You can find that in our site. Obviously, we can adapt each tour to your specific preferences and needs.

3. Refunds and Cancelation Policy

3.2. To qualify for a full refund, cancellations must be made no later than 24 hours prior to the scheduled start of the experience.  
3.3. Cancellations made within 24 hours of the start time will not be eligible for a refund.  
3.4. The exact cutoff time is based on the local time where the experience takes place. 
3.5. The Agency shall not be required to refund any amount paid by the client who must leave a Tour/Trip prematurely for any reason. Nor shall the Agency, or its affiliates and partners, be responsible for lodgings, meals, return transportation, or other expenses incurred by such clients. Refunds will be issued only when the Agency fails to provide a service, or if the provided service differs significantly from what was offered to the client at the time of booking. No refunds will be issued if the client is unsatisfied with a portion of a tour or with a particular service. It is the sole responsibility of the client, to become acquainted with details about the booking made.
3.6. Impossibility to Comply, after the Tour/Trip has started, there will not be due refunds for unused services by the Client. Failure to provide services in the Tour/Trip´s programme, for reasons not attributable to the Agency, and not being possible to replace them by other equivalent services, gives the Client the right to be reimbursed for the price difference between the agreed services and the one effectively provided.

4. Assignment of Contractual Position

4.1 The Client may transfer the booking to another person, who satisfies all the conditions required for the Tour/Trip, can replace the client. Provided it notifies the Agency in writing, or any other recordable mean, at least 7 days in advance and that, the different service providers included in the Tour/Trip accept the replacement.


5. VAT Tax

5.1. The Value Added Tax (VAT) applicable at the Tour/Trip´s is included in the price of the service.


6. Complaints

6.1. The Agency is not responsible for any injury, loss, death, inconvenience, delay, or damage to personal property in connection with the provision of any goods or services. Whether resulting from, but not limited to, acts of force majeure, epidemics, pandemics, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labour activities, criminal or terrorist activities of any kind. In addition, the Agency is not responsible for food poisoning, mechanical or other failure of the means of transportation, or for failure of any transportation mechanism to arrive or depart to the meeting point on time.

6.2. In case of a complaint, the Client must submit it in writing or any other recordable form. It will have to be send to the Agency within a period not exceeding 15 days after the end of the Tour/Trip, or the date on which it would have ended in case it would have occurred.

6.3. Notwithstanding the preceding clause, the Client may submit the complaint through the Complaints Book.

6.4. In case of a claim for breach of the contracted services, the Client can still make use of the Arbitration Centre or the Guarantee Fund for Travel and Tourism. To do so, submit an application requesting the intervention of the arbitration committee, accompanied by proof of the alleged facts.

6.5. Under the preceding clause, the request must be made within a period not exceeding 30 days after:

a) The term of the Tour/Trip;

b) The cancellation of the Tour/Trip attributable to the Agency;

c) The acknowledgement date of the impossibility for the Tour/Trip’s realization for reasons attributable to the Agency

d) The closure of the Agency.

7. Changes

7.1. Where there are proven grounds that are justified, the Agency may change the conditions contained in the Tour/Trip. i.e. the order of the route, the time of departure or replace any of the accommodations provided by other of similar category and location, as long as these changes are communicated in writing to the Client.



8. Impossibility to Comply


8.1. If by facts that are not attributable to the Agency, the Agency must determine the cancellation of the journey, the Client may choose to participate in another Tour/Trip, accepting an amendment to the contract and any possible price change.

8.2. There will be no reimbursement for services that, although being available to the Client, it chooses not to use.

9. Minimum Number of Participants

9.1. The Agency reserves the right to cancel the Tour/Trip if the number of participants is less than that defined in the program. In these cases, the Client will be informed in writing at least 5 days prior to the departure date, being the Agency not responsible for the cancelation.

9.2. Under the preceding clause, the Client is entitled to the reimbursement of all sums paid, less the bank Service Fee of 5.6%.

10. Documentation

10.1. The Client must have all personal or family documents (identity card/citizen card, authorization for minors, passports, visas, vaccination certificate and other possibly required) available and valid.

11. Arrival e Departure times and Meeting Places

11.1. The time of arrival and departure in each city are listed in the time zone of the respective country, without prejudice to the amendments set out in the next paragraph.

11.2. With the exception of the delays resulting from technical or other reasons related to transportation or resulting from natural phenomenon.

11.3. The transportations that are not included in this contract are solely of the responsibility of the Client, unless these are provided through the Agency.

11.4. Prior to the Tour/Trip, the Client must check the programme details regarding the meeting place, being it the Client’s responsibility to show up at the time and place indicated in the programme.

12. Luggage

12.1. In case of a transfer service. the Agency is responsible for the luggage handling from the vehicles to the hotel and vice versa, under the stipulated law.

12.2. Notwithstanding the preceding paragraph, the Client should use soft bags that facilitate its handling and transportation.

13. Responsibility/Liability

13.1. The Agency´s responsibility and emerging obligations, is guaranteed by liability insurances (only private vehicle accidents), with an insurance company, in accordance with the current stipulated law.

13.2. Whenever there is some sort of situation, the Client must immediately contact the Agency that will then contact the insurance company.


14. Payment

The Client must pay to the Agency for the services, via credit card transaction or bank transfer.

14.1. All of our credit card transactions are processed through a PCI complaint payment processing company. All major credit and debit cards are accepted. They payments are done through a secure encrypted payment processor, so you can rest assured payments will go through safely and securely.

14.2. Bank transfer details are:

NIB: 0033 0000 45739641028 05
IBAN: PT50 0033 0000 4573 9641 0280 5
SWIFT: BCOMPTPL

15. Customer Information and Personal Data provided by the Client

15.1. Before accepting the contract, the Client must inform the Agency of any physical or psychological limitation that might be suffering from and that could undermine the journey.

15.2. At the time of accepting the terms of the contract, the Client must inform the Agency of any fact or circumstance that may limit the execution of the journey, given its characteristics.


By accepting the terms of this contract, the Client agrees that he has read, understood and accepted these Terms and Conditions, which are complemented by the Programme and the Special Conditions of this contract.